E²--using the power of ethics and etiquette in American business

Davis, Phyllis 1949- (Author).

Summary: Emphasizing the importance of etiquette and ethics in promoting success in American business, this helpful handbook describes how values reveal a company's relationships with customers, stockholders, and employees, covering such topics as listening skills, making a positive impression, dealing with allies and enemies, technology etiquette, presentaion skills, and political skills.

Record details

ISBN: 9781891984778
ISBN: 1891984772
Physical Description: xvi, 264 pages ; 24 cm
print
Publisher: [Irvine, Calif.] : Entrepreneur Media, 2003.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references (pages 255-256) and index.

Formatted Contents Note:

The handshake -- Power impressions -- The business card -- Introductions -- Listening and hearing skills -- Communication skills -- Discussion and décor -- Professional appearance -- Getting the job -- Moving up the corporate ladder -- Office protocol during delicate situations -- Business meetings -- Mastering corporate politics -- Diplomacy and personal accountability -- Networking -- Techno-ethics -- Client protocol -- Choreographing the business dinner -- Gift giving, conventions, events, and social occasions -- Diversity in the workplace -- Disability sensitivity in the workplace -- Personal code of ethics -- Corporate code of ethics -- History of etiquette -- Global etiquette.